Speed of up to 384 kbps – 7x faster than dial-up

so you can do more with your internet connection.

Get faster downloads, view streaming audio and video content, see and hear…

WOW GRABE TALGA MAG ADVERTISE TONG SMARTBRO NA TO!!!
paki basa nga ulit to “Get faster downloads, view streaming audio and video content” ANG KAPAL NG MUKA OHH MANLOLOKO TALGA BOLOKS!!!

ang BAHO KASI NG CONNECTION NATO BAGAY TALGA ANG PANGALAN NA TO SA INYO E “SMARTBROKEN”

http://www.smartwifi.org.ph

I’ve just waited within 24hours but no one from smartbro called me. After 3days i received a call but i was in my class at that time. Later, I’ve checked my connection and it was ok.But after a few days I’ve experienced the slow connection and disconnection again. I reported it again to them.And was same processing,blablablablabla..

I really really disappointed with this connection. But i have no choice just to finish the contract with smartbro until March 15,2007~! What the Hell~! GGrrrr….

is this similar to you?

1.right after paying from their Smart Wireless Center, you’ll be given a provisional receipt, when asking for an original receipt, the cashier will tell you that you would get it when the installer drops by … you believe them (of course…why not)

2. when the installer came, when you ask for the O.R., they would claim that they just install the hardware (antenna, cables, etc.) and the software….this is the phase wherein you get the funny feeling that there is something wrong,,, but shrugs it off

3. you call *1888 asking where and when you get the receipt, they don’t have a definite answer… you’d wonder why they call it customer care service, still you think maybe the person you talked to might be new at it… so you shrug it off again.

4. the installer tells you, you’re computer is not ok, and they would need to reformat it… i’m not so much good at understanding computers i just use it in typing but i do know it means my files would be deleted.my computer has no way of copying files that huge to diskettes (by the way i cant burn them on CD, dont have the hardware), i was asked to moved them and they said they would come back some other time, probably tomorrow. So i bought like 5 boxes of diskettes to just transfer important stuff (again since i am not good at computers – this took me like forever to do)… this is the point wherein you realize,getting a SmartBro internet connection was not gonna be easy.

4. day 2 of installation – after reformating my computer, that took like 4 hours, they tell me there is no connection coz the base (whatever that is) had a problem.
… i tell myself…really? hmm? i didn’t notice…DUH!

5. day 3 of the installation, it went well after few hours of typing ang whatever installers do to get a connection.
i had a connection, was so excited. … maybe i was wrong after all, they did get me my connection.

6. at 10am, my connection fails. called *1888, helped me thru troubleshooting and nothing, said something too technical for me to follow, but i was assured that they will sent the installers again.

7. they came back, said that my antenna was too short, they asked me to buy a 10-foot pole, i complied, they were successful in getting a connection. late that night it rained so hard that i lost connection. the computer says :”cable unplugged”, i checked, reach the part where in theres a box that connects the black cable to the white line (don’t know what that is called) saw that it was wet, sure enough, water got into it and fried the circuits, called *1888, assured me that they would send the installer again… i then learned that the box should not be outside but inside. Why the installer didnt make sure it wasnt gonna be drench in case of rain, i would never know, maybe the cable became too short coz they lifted the cable 10 feet upward…..now this is the point when the headache starts to annoy me.

8. i was told that the installer was going to drop by but i’ve been waiting for hours no one showed, at 6:30pm, i decided to go out and buy the groceries which i had to do that day, then my maid tells me when i got back at 8pm, that the installer came at 7:10pm….hmmmm….haven’t they heard that it was so late already, i did tell the customer care hotline that i wanted them to drop by early coz i don’t allow people to come in my place after 6pm (for security reasons)

9. took them 2 days before i was rescheduled…great service!

10. got my connection at last…wait..something is still wrong

–> at 10 am, connection fails (always at 10am..why at 10am, i’ll never know)

–> when a helicopter passes by, connection fails ( so if you live near an airport, or is directly in a flight route.. i would suggest not to get SmartBro, you’ll be trying to reconnect you computer UNLIMITEDly.

–> strong gust of wind or if its raining, say bye bye to the connection (can you just imagine what will happen to your connection in case of a storm?)

Basically, since the service i applied for is locked for 12 months, i will just have to live with all the headaches and try to laugh it off, download “how to cope with stress” like i did when i got my connection (it really helps during connection cut off). I may not like it, but its lock, but that doesnt mean i would let people i know and people i don’t know suffer like i did.

i’ve started to talk to people already, started to give them an idea what SmartBro service is like, it might not be much, but at least i have been able to save 7 people from going thru the headaches i had, i just tell them what happened when i got the service. I’m also switching my sim to Globe, why you may ask.. i just thought with this kind of service Smart is offering on internet connection, they might start to deteriorate on its cellphone services too, i’m just making sure, i don’t get stressed on both service, rather have one headache than 2, i also plan to switch my friends and relatives sim cards, since my daughter’s birthday is coming up, i plan to give out sim cards and prepaid cards from globe as party giveaways. Some how, this makes me feel a lot better.

for people who wants to be connected to the internet, Get a dialup, its basically the same company, but less the headache.