Smart (?) Wifi

Smart WifiTaken from the website: Smart Wifi is the revolutionary high-speed broadband internet service of Smart, the leader in wireless innovation. Smart WiFi brings broadband internet into your home by using the nationwide cellular network of Smart to wirelessly connect your computer to the Internet! So now you can surf the Net at broadband speed even if you’re beyond the reach of a phone line.

The service works by simply installing a Smart WiFi antenna at your home which is directed to the nearest Smart cellsite to give you the strongest connection signal possible. And once the antenna is cabled to your home computer, you’re instantly connected and ready to chat, e-mail & surf up to 2x faster than the speed of dial-up!

For P788, it’s ok.. but then having heard feedbacks from Meridian wireless internet I really doubt it is that smart. The signals are quite unstable from time to time. Meridian wireless internet happens to be an umbrella company of PLDT, and since PLDT owns Smart, there’s no doubt Smart Wifi IS Meridian wireless internet. It’s just a name change, but I cannot confirm whether this is a better version of Meridian wireless internet service. Judging from the feedbacks from some Meridian wireless internet users, if not unstable, this wifi service is going to have a bad reputation for its lack of good support. If my speculation is correct both Meridian and Smart Wifi is just in BETA phase. If not, why would there be so many problems? There are so many times that their radio signals went off for days, leaving the poor customer no option but to go back to 56k dialup until the service resumes. I heard so many version of these stories, and they are all real stories how unlucky some subscribers can be.

Well, I hope that for this repacked version, Smart wifi will address the common complains of Meridian users. Luckily I didn’t choose Meridian wireless internet as PLDT MyDSL just got installed in our area when I’m about to give up with DSL already. :)

Update 4/26/2006– I’ve written an entry about SMART Bro, the new branding of Smart WiFi. If you want to comment about your concern please leave your comments there. I also appreciate if you stop spewing vulgar words. ^_^ This is my personal blog and I’m not affiliated with Smart or PLDT at all. Thanks!

Links:
Go to Official website
Update: SMART WiFi Rebranded, SMART Bro
Smart+Bro, Smart+Wifi, PLDT, Meridian

MV

161 responses to “Smart (?) Wifi”

  1. disappointed smart user

    Im very disappointed with this smart service.

    Nagpakabit ako last july and gumana lang ng ilang saglit yung connection ko… after that.. palpak na and super bagal or almost walang page na nadidisplay. Im a computer engineer and sa mga mag-sasabi dyan na di marunong gumamit ng computer lang yung nagkakaproblema.. putang ina nyo… mga tuta kayo ng smart!

    I called smart customer service para sa field service to fix my connection… pero walang pumupunta… 1 month alibi na nila yung base station problem.. bat ganun.. ang bilis mag-kabit.. tapos now that i have a problem ayaw pumunta….

    Magaling lang talaga kayo sa sales pero after sales sandamukal na kayong demonyo… Wala kayong alam kundi kumita ng pera.

  2. Frank

    Tang ina smart bro… pak u… (senxa sa words sobrang galit na ako) noong month ng augost nwala ako ng internet for one week.. ngaun for one month na.. wtf.. tumatawag ako araw araw sa support nla tae.. na memorize ko na troubleshooting nla.. tapos ngaung sept 26 2006 tumwag ako 9:30 am na tapos mga 10:30 am nakikinig ako sa may nag uusap yun pala yung naka usap ko sa fone naka upo lng kin kausap ang mga katabi nya. sinasabi “puta ito tiningnan ko records araw araw tumawag.” sabi ng isang lalaki “taas na proceso na yan… tatawagan ka uli nyan” at may babae nag add pa “sabihin mo nlng na pa monitor at tawag nlng uli” asar na ako.. d nla alam na maririnig ko boses nla.. nag tatawanan pa mga pota.. !!!!!!!! tang ina smart bro service…

  3. tori

    whenever you try calling smartbro’s customer service, what you basically need are…PATIENCE (never ending hintay!!!) & SELF CONTROL (wla kang choice.you can’t actually hurt them coz malayo cla.hehe) !!! well, i’m glad that may connection nko ngyon. but i wanna share my experience w/ you. :D we didn’t have internet connection for almost a week n…here’s the story

    since we just had electricity last monday, i really didn’t expect that we’ll have the connection right away..so i waited till the next day.baka nman magkaron n but unfortunately wala p dn.GRABE!!! NKAKADISSAPOINT!!!i called customer service and it will actually take yuo 20 mins. to speak w/ an agent.nakakainis p kc what they’ll just tell you is, “observe nyo lng po w/in 24 hrs. pag wala p rin po, i-follow up nyo ulit samin!!!” so i had to call them again to follow up lng. as in!!! tapos they usually tell you, “PLEASE STAY ON THE LINE,” kasi ichecheck p dw yung data/account mo, connection, at marami pang iba!!! and then maririnig mo p ung HININGA ng agent!!! it was like..ARGHHH!!! and i usually get disconnected for some reasons.so, i got to call them again…and of course, wait for another agent for 50 year AGAIN!!! IT WAS REALLY FRUSTRATING!!!

    and their troubleshooting steps are soooo simple!!! (for limited/no connectivity)
    1. they check my connection if it reaches their base station.
    2. ipconfig /all
    3. ipconfig /release
    4. ipconfig /renew
    5. ipconfig /all
    6. ping ip address
    7. go to LAN properties TCP/IP properties
    8. force ip address 10.0.0.2
    9.subnet gateway 255.0.0.0
    10. ping 10.0.0.1
    11. go back to original settings….
    o dba memorize ko n!!! mas ok p nga kung may manual n lang or something so we can troubleshoot our issues ourselves. at first it was ok to troubleshoot…but, 3 agents nagpagawa sakn nun!!! wala nman talagang kwenta!

    so, what they did was they issued a service request number for a technical visit. after 3 days, syempre wala png status (meaning nobody responded w/ the request). i requested for a supervisor or to transfer me to a technician.but nothing happened. so, when i called AGAIN, at least the agent changed my status to “failed visit” so the technician would prioritize me. i really had to meet a deadline last friday. KAYA KA NGA NAGPAKABIT NG INTERNET BEC. YOU NEED IT! but the agents cannot really do anything but to empathize w/ you. so i demanded that the technician would fix my internet last friday. but the sechedule they gave me was sunday!GRRRR!!!well, the technician came saturday (paconsuelo). but it was really a FRUSTRATING experience!!!!

    SO, pag ayaw kng asikasuhn, kulitn mo ng kulitn (w/ a smile :D ) tapos magdemand k for a supervisor (mga agents dn cla-not real supervisors actually) or suggest mo s agent n “failed visit” lagay para maprioritize ka (if you need a tech).i’m not gonna terminate my account p nman but sana lang the CSRs are SMARTer!!! :D HAAAYY!!!! by the way, i think i called like 15-18 times and i spoke to maybe 10-13 agents. yung iba i got disconnected.maybe you’re thinking i’m a bit exaggerated already but that’s my SMART experience.have a good day & be patient! :D

  4. chikenfeet

    alam niyo , maganda yung service kung MAAYOS MAGLAGAY NG ANTENNA YUNG MGA SITE COINTRACTOR NILA !!!! Nung kinabitan ako, tinutok sa puno ng mangga na nakaharang sa cellsite nila. AYUN AYOS Bilis na internet! “LINE OF SIGHT KSE YAN” i even exclaimed nung kinakausap ko ang installer!!! kaya kung kakabitan pa lang kayu , bantayan niyo yung installer, pag umakyat ng bubong tanggalin ninyu yung hagdan para di makababa !!! ibalik ninyo kapag stable na yung signal ninyu ( punta kayu firmware modem , tanung na lang niyu address 169.254.1.2 ata )!!!

  5. Lordan Go

    Wahhh after all the bad comments i’ve heard im not goin to apply for a smart wifi.. OMG thanks a lot for having this blog..

  6. teslagod

    smartbro is a total BS !!!

    4 months na akong nagtitiis sa kabagalan at madalas na dc…

    kung ala lang kontrata na kailangan 1 yr service….or else magbabayad ka ng dc fee….sa halagang natitira…

    imagine kung papaputol ko ngaun,magbabayad ako ng about 8,000 pesos….

    MGA MUKHANG PERA TONG SMARTBRO NA TO !!!!

    mamatay na sana lahat ng mga MUKHANG PERA dito sa pilipinas….lalu na un mga nasa gobyerno na nagkukunsinti sa mga gahamang negosyante…

  7. reyl

    Kakainis talaga im a student here in baguio na nagpakabit ng smart wifi i thought this wireless thing of them was much better, but id make a really big mistake Dont wanna use this word but they are really such a tae….. I would pay 999pesos exactly for every month with in 1 year but the benefit, fits not right…. my 3000 allowance per month ay makukulangan na 999pesos for nothing tae……. all they want is to earn money they dont give there costumers proper treatment all they want is money….. said the one who connectted it that the sight/place is good for receiving and feedback but just another day bumagal na ung connection…. we pay the right ammount as been written to your registration form so plz…… do what you can for your costumers convience……

  8. roybryan

    grabe talaga tong smart na to… sabi nila 384 daw speed mo….uu nga 384 pero sa damin ng nakakabit na mga computers sa network halos gumapang ka na connection…. P…tang ina mo smart

  9. raffy boy

    pwede ko ba malaman cp ng smartbro installers?

  10. smart sucks

    oo nga nakakabad3p na tong smart na to parang namemera lng.. ang bagal na ng connection ndi pa ko makapag ggclient kc lag. bad3p tlga!~ hANggang pang cellphone lang ata to ah?

  11. ybur710

    I already filled out one smart bro application via internet application(plan 999) but i did not pay them yet for the installation. I live in Montalban Rizal and I wonder if i am really on a wise decision to push through with my application? Please help

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