This news was directly quoted from IPS website.
Invision Power Services, Inc. Introduces a New Focus
With its recent version 2.0 releases of its flagship product: Invision Power Board, the Company has refocused its products, services, and offerings. The change started with a successful sale offer on Invision Power Board and will culminate with a new customer-focused company.
\”Over the past several months as Invision Power Board 2.0 neared completion we sought to focus our customer service efforts and stream-line everything we do. Through a lot of work and reviewing customer feedback, requests, and suggestions we have implemented what will be a breath of fresh air to our current and future customers,\” stated Matthew Mecham, CEO of Invision Power Services.
Some of the most important changes include sweeping changes to the customer service process. The Company has introduced live chat support for its customers, more efficient telephone support, and posted expected response times in the support desk. The downloadable free trial of Invision Power Board has been removed and replaced with a free, 15 day demo hosted account to try out the software. This change will allow the Company to focus its complete attention on product development and customer needs.
\”One of the best changes is the introduction of a new Standards of Service policy. We hope by moving our policies out of technical licenses and terms of service agreements into an easy to read and welcoming format it will serve to benefit both our customers and staff. By clarifying what, why, and how we provide service to our customers we will be able to further improve that service,\” stated Lindy Throgmartin, COO of Invision Power Services.
The Standards of Service policy will serve to explain the impressive outline of customer service offerings available. Through a single interface, any customer will be able to quickly see the value of their purchase with Invision Power Services and how to get even more from our varied array of products.
In addition to customer service improvements the IPS Hosting web site and forum hosting division has been completely re-launched. The dedicated server line has been expanded and more benefits added for server customers. All IPS Hosting shared, forum, and dedicated server accounts will come with an Invision Power Board 2.0 license for use on their account at no extra charge.
Invision Power Services, Inc. will be announcing new employment openings, products, services, and promotions in the coming weeks to celebrate its new focus and bright future.
Invision Power Services, Inc. is a leading provider of online community solutions and web hosting. Invision Power Board is used on thousands of web sites around the Internet to power their community
UPDATE: I\’m closing the comments and trackbacks here because it\’s getting a lot of spam.